When running Instagram giveaways on POPSMASH you can either create a new giveaway or import an existing giveaway post. If you don't see your existing giveaway post in the list of available posts for import, there could be a couple of reasons why:

  • Only posts that have NOT been used with POPSMASH before can be imported, you can't import the same post twice.

  • Only Instagram posts made within the last 30 days are available. If your Instagram post is older than 30 days, it will not be available to select.

  • Only posts with fewer than 25,000 comments can be imported. If you need to import a post with more comments than this please contact us and we can help you. This limitation is to prevent spam and abuse on POPSMASH.

  • Instagram doesn't support Reels or other newer formats with their API yet.

If neither of these applies to you and you're still having issues, please reach out to us via the in-app messenger so we can help.

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