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I can't find my product (or variant) in the product catalog search
I can't find my product (or variant) in the product catalog search

What to do if you can't find your product or variant when setting up your campaign

Updated over a week ago

When setting up your Instagram campaign, you can select an existing product from your Shopify product catalog or manually enter the name of a custom product.

But sometimes, you may be unable to find your product or variant for various reasons. This isn't a problem. If you can't find your product or variant, just select 'Use a custom prize,' and you'll be able to manually enter the name of your prize on the next page.

Selecting 'Use a custom prize' will have no negative impact on your Instagram giveaway campaign or limit what prize you can use for your campaign.

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