Troubleshooting
Fast answers to common issues
5 articles
Written by Gabe
I can't find my product (or variant) in the product catalog search
What to do if you can't find your product or variant when setting up your campaignWritten by Gabe. Updated over a week ago
Why don't I see my new subscribers in Shopify as Customers?
Understand how and when new subscribers are synced to your Shopify storeWritten by Gabe. Updated over a week ago
Why is my giveaway getting low engagement?
Understand why your Instagram giveaway is getting minimal or no engagement or entries.Written by Gabe. Updated over a week ago
Why is my campaign 'Entries' number different from my number of Instagram comments?
Learn why there might be a difference between your number of comments and the number of users who entered your giveaway.Written by Gabe. Updated over a week ago
I'm having trouble connecting my Instagram or Facebook account
Tips for fixing Instagram & Facebook authentication issuesWritten by Gabe. Updated over a week ago