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Troubleshooting

Troubleshooting

Fast answers to common issues

5 articles
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Written by Gabe

I can't find my product (or variant) in the product catalog search

What to do if you can't find your product or variant when setting up your campaign
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Written by Gabe. Updated over a week ago

Why don't I see my new subscribers in Shopify as Customers?

Understand how and when new subscribers are synced to your Shopify store
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Written by Gabe. Updated over a week ago

Why is my giveaway getting low engagement?

Understand why your Instagram giveaway is getting minimal or no engagement or entries.
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Written by Gabe. Updated over a week ago

Why is my campaign 'Entries' number different from my number of Instagram comments?

Learn why there might be a difference between your number of comments and the number of users who entered your giveaway.
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Written by Gabe. Updated over a week ago

I'm having trouble connecting my Instagram or Facebook account

Tips for fixing Instagram & Facebook authentication issues
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Written by Gabe. Updated over a week ago
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