Troubleshooting
Fast answers to common issues
5 articles
Written by Gabe

I can't find my product (or variant) in the product catalog search
What to do if you can't find your product or variant when setting up your campaign
Written by Gabe. Updated over a week ago
Why don't I see my new subscribers in Shopify as Customers?
Understand how and when new subscribers are synced to your Shopify store
Written by Gabe. Updated over a week ago
Why is my giveaway getting low engagement?
Understand why your Instagram giveaway is getting minimal or no engagement or entries.
Written by Gabe. Updated over a week ago
Why is my campaign 'Entries' number different from my number of Instagram comments?
Learn why there might be a difference between your number of comments and the number of users who entered your giveaway.
Written by Gabe. Updated over a week ago
I'm having trouble connecting my Instagram or Facebook account
Tips for fixing Instagram & Facebook authentication issues
Written by Gabe. Updated over a week ago